Imaging software for a range of desktops and laptops in use today has become very complex, time-consuming and prone to error. To address the challenges of deploying, managing and making changes to desktops and laptops, while reducing the cost and risk, a growing number of customers are outsourcing their image management activities to Compugen Education.
Designing, testing, building, deploying and managing software images is at the core of Compugen’s complete list of technical tasks services in the hardware refurbishment lifecycle.
Our exacting imaging services relieve our customers of doing customized image development challenges, validation, deployment and maintenance themselves. These services are designed to help our customers achieve platform stability and consistency without compromising the level of control required in their specific area. Education clients have been thrilled to have imaging controlled by such a reliable and technically-informed company.
Compugen maintains and manages multiple images for its customers. The Configuration Department has in place an advanced image-management database process. Our rigorous change control procedure ensures the consistent delivery of quality-tested images into the production environment, minimizing potential conflicts and downtime.
Images received from customers are certified by our senior configuration specialists, who audit them by imaging a new system with the supplied image and testing that:
- No hardware redetection occurs
- All devices are functional
- All applications are functional
- No errors are logged in the event viewer
- No viruses are detected (updated antivirus program with current definitions)
Commitment to Improvement
Ongoing measurements, along with periodic internal and external audits, ensure that processes are current and continue to provide customers with an efficient and continuously improving supply chain.
Compugen has earned ISO 9001:2008 certifications for its complete vendor-to-customer distribution process, a first for the Canadian computer reseller market. This accreditation assures our customers that Compugen’s highly evolved software imaging and nationwide distribution services meet only the highest level of quality standards.
Contact us today to discuss image replacement services for your education technology needs.